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Exam Code: 72201X
Exam Name: Avaya Aura® Core Components Support Certified Exam
Updated: Jul 25, 2026
Q & A: 96 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Core Components | 25% | - Communication Manager - System Manager - Session Manager - Media Server and Gateways |
| Avaya Aura Core Architecture | 20% | - Deployment models - System architecture overview - Component roles and interactions |
| Call and Message Flows | 20% | - SIP trunking and interworking - Call routing and session management - Registration and authentication |
| Maintenance, Troubleshooting & Recovery | 15% | - Backup, restore and disaster recovery - Monitoring and logging - Fault isolation and resolution |
| Fundamental Voice Network Processes & Standards | 20% | - RTP/media streams - SIP protocol fundamentals - QoS and voice quality |
1. Which two statements are true regarding Full and Half call model processing in Avaya systems?
A) Avaya Aura Communication Manager (CM) configured as a Feature Server performs Full call model processing.
B) Avaya Aura System Manager (SMGR) performs Full call model processing.
C) Avaya Aura Session Manager (SM) always performs Half call model processing.
D) Avaya Aura Session Manager (SM) always performs Full call model processing.
E) Avaya Aura Communication Manager (CM) configured as an Evolution Server performs Full call model processing.
2. When retrieving a message from Avaya Aura Messenger (AAM), what is the purpose of the RE-INVITE message?
A) The RE-INVITE message is sent to establish a media path for the message retrieval process.
B) The RE-INVITE message is sent to connect the voice port to the caller.
C) The RE-INVITE message is used to retry the initial INVITE message if it was not transmitted successfully.
D) The RE-INVITE message is used to authenticate the user before message retrieval can begin.
3. You are preparing to enable EASG to provide Avaya Services local and remote access for performing support and system optimization.
What are the three methods to enable EASG during the implementation? (Choose three.)
A) Open a ticket to Avaya services and request to enable it
B) Using SMGR web GUI, check the "Enable EASG" check box on the desired component in the Inventory/Manage Elements screen
C) Using SSH to access Avaya servers
D) During the OVA deployment
E) Using the CLI command EASGManage after deployment
F) Using the SDM after the deployment
4. Which critical Avaya Aura Communication Manager (CM) information can be obtained from the ECS log located in the /var/log/ecs directory? (Choose all that apply.)
A) Denial events
B) Alarms and errors
C) Licensing status
D) Status of System Manager
E) Capacity and certificate status
F) A log of system restarts
5. How can you obtain a list of Avaya Aura Communication Manager (CM) alarms that have been raised today, including previous alarms that are no longer active using CM SAT?
A) Execute the display alarms previous command and hit F3.
B) Execute the display alarms command, then change the 'Previous ?' field from N to Y and hit F3.
C) Execute the display alarms command, then change the 'Historical ?' field from N to Y and hit F3.
D) Execute the display alarms command, then change the 'Resolved ?' field from N to Y and then hit F3.
E) Execute the display alarms active command and hit F3.
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A | Question # 3 Answer: B,D,E | Question # 4 Answer: B,F | Question # 5 Answer: B |
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