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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Why are SAP Notes important for message handling? (Choose two)

A) SAP Notes inform customers about strategy.
B) They allow customers to help themselves.
C) They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
D) An SAP Note can only be released after dual control.

2. How long are local system log entries kept available in SM21?

A) Until the name of the system log file is changed manually
B) Until the entry is overwritten (circular file)
C) Until the next system restart
D) Until the records are replicated to the central system log (usually after one hour)

3. Which of the following statements accurately describe a client in an SAP system? (Choose two)

A) A client may represent an entire company.
B) A client corresponds to a customer.
C) A client has its own database.
D) A client represents a completely independent business entity.

4. Very High (Priority 1) messages that are opened outside normal business hours are automatically sent to SAP.
Where can the business hours be maintained for each customer organization?

A) Call the transaction BUS_HOU.
B) Call the transaction BUSINESS_HOURS.
C) Call the transaction SPRO.
D) Call the transaction BP and open the business partner of type Organization.

5. Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A) Within the transaction for message processing.
B) Only a customer can create a message.
C) The message processor has to call SE80.
D) Call transaction CRMD_ORDER.

Solutions: