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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 1, 2 and 3 only
B) 2 and 4 only
C) All of the above
D) 3 and 4 only

2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, process, partners, performance
B) People, process, products, partners
C) Performance, process, products, plans
D) People, products, plans, partners

3. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service design package (SDP)
B) A service charter
C) A service transition package (STP)
D) A service option

4. Which one of the following is the BEST description of a service request?

A) A request from a user for information, advice or for a standard change
B) Anything that the customer wants and is prepared to pay for
C) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
D) Any request or demand that is entered by a user via a self-help web-based interface

5. Which one of the following is NOT a characteristic of a process?

A) It is measurable
B) It structures an organization
C) It responds to specific events
D) It delivers specific results

Solutions: