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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many categories of routing are there in a Call Route under the Call Routing page?

A) 3
B) 2
C) 4
D) 5

2. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) No Limit
B) 2 GB
C) 100 MB
D) 10 MB

3. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) Other participants must also click on the Open video call icon.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) All participants must click on the Join button in the video chat view.
D) All participants, except the initiator, must click on the Join button in the chat view.

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Rename the user account.
B) Set the user to Inactive for 30 days, then delete the user account.
C) Create a role for former users and add the user to that role.
D) Reset the user's password.

5. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) You must have the room_user permission to use rooms.
C) Notifications can be turned off per room.
D) Administrators assign people to rooms.

Solutions: