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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which are valid actions to take after completing a successful GPR test?
(Choose two)
Response:

A) Enable GPR from the queue config
B) Archive the queue data
C) Notify supervisors of routing change
D) Disable AI for future calls

2. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Visitor's operating system logs
B) Page dwell times

3. When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A) Historical customer satisfaction scores
B) At least one outbound campaign
C) Segment membership rules
D) A routing method selection

4. Where can agents find predictive scores about a visitor's likelihood to achieve a defined business outcome?
Response:

A) Inside the Workforce Management dashboard
B) Within the Journey Panel in the agent UI
C) Under "Agent Scripts"
D) In the Messenger Admin Panel

5. Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

A) True
B) False

Solutions: