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HP Selling HP Printing and Computing Services Sample Questions:

1. What makes selling services attractive to sales representatives?

A) Sales representatives earn additional income on sales related to contractual services.
B) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
C) Corporate Enterprise and Public Sector customers frequently insist on purchasing services
D) Sales representatives are entitled to personal discounts.

2. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) decreases profit
C) increases complexity of the offer
D) easier repeat sales

3. Which service allows the business to keep and dispose of their defective hard drive if their security policies require it?

A) Defective Media Retention
B) Data Protection
C) Remote Delete
D) Keep Safe

4. Which statement is true about HP Contractual Services?

A) It is the only HP Services option for Corporate, Public Sector, and Enterprise customers.
B) HP Contractual Services is a configurable contract to many devices with invoicing during the contract duration.
C) Additional services, devices, and accessories can be added at any time during the contract term without extra charge.
D) HP Contractual Services cover deployment, usage, and care services in both Consumer and Business markets

5. How do services help customers?

A) Services help customers achieve their everyday business targets.
B) Services help customers configure business email on their cellular phones.
C) Services help employees be more productive and increase their value to the business.
D) Services help customers maintain communications and trade with their customers and suppliers.

Solutions: