Microsoft MB-910 : Microsoft Dynamics 365 Fundamentals (CRM)

Pass MB-910 Exam Cram

Exam Code: MB-910

Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)

Updated: Oct 16, 2026

Q & A: 161 Questions and Answers

Already choose to buy "PDF"
Price: $59.99 

Only current, verified questions belong in a serious question bank. Pass4cram maintains that discipline for the Microsoft Dynamics 365 Fundamentals (CRM) exam: the 161 practice questions on sale are regularly reviewed and updated to match the live exam.

Microsoft MB-910 Exam Syllabus Topics:
SectionWeightObjectives
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the sales automation capabilities
  • 2. Describe the opportunity management workflow
  • 3. Describe the quote-to-cash workflow
- Describe the sales management capabilities
  • 1. Describe territory management
  • 2. Describe sales analytics
  • 3. Describe forecasting
  • 4. Describe lead and opportunity management
Describe the capabilities of shared features (10-15%)10-15%- Describe reporting and analytics capabilities
  • 1. Describe the intelligence capabilities
  • 2. Describe reporting in Dynamics 365
- Describe the common elements
  • 1. Describe communications and collaboration
  • 2. Describe the out-of-box entities
  • 3. Describe the user experience
  • 4. Describe security roles and teams
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe lead management
  • 3. Describe account and contact management
- Describe the marketing capabilities
  • 1. Describe event management capabilities
  • 2. Describe the core capabilities of Dynamics 365 Marketing
  • 3. Describe email marketing features
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe knowledge management capabilities
  • 2. Describe the omnichannel experience
  • 3. Describe the case management capabilities
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
- Describe the core capabilities
  • 1. Describe work order management
  • 2. Describe connected Field Service and IoT integration
  • 3. Describe Resource Scheduling Optimization

Everything About the Microsoft Dynamics 365 Fundamentals (CRM) Package

What exactly arrives in the delivery email?

One complete message, sent within about a minute of payment: the download link for your material, plus the account and password you need to access it. Nothing else to wait for — you can open the MB-910 practice questions moments after checkout.

How large is the Microsoft Dynamics 365 Fundamentals (CRM) question bank?

This package includes 161 practice questions for the Microsoft Dynamics 365 Fundamentals (CRM) exam. Every answer is verified by an experienced team of experts, so you can trust what you study.

Which MB-910 exam topics are covered in this practice material?

The Microsoft Dynamics 365 Fundamentals (CRM) practice questions are organized around the official exam objectives. Key topics include:

  • Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%)
  • Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%)
  • Describe the capabilities of shared features (10-15%) (10-15%)

Clear topic organization makes the material easy to navigate from day one.

How many questions are on the actual MB-910 exam, and how much time do I get?

The Microsoft Dynamics 365 Fundamentals (CRM) exam contains 40-50 questions, and you will have 60 minutes minutes to complete them. Practicing within these limits turns pacing into second nature.

What are the MB-910 passing score and exam fee?

The Microsoft Dynamics 365 Fundamentals (CRM) exam requires a score of 700 to pass, and the official registration fee is $99 USD. Planning around both figures keeps your preparation grounded.

How does customer feedback shape the material?

Directly. Suggestions and criticism from candidates feed into our review process, and recurring points are addressed in updates to the question bank and the software. If you notice something that could be better — a confusing question, a rough edge in the engine — tell us; that input is part of how the product improves.

Do I need any prior certification before taking the MB-910 exam?

The Microsoft Dynamics 365 Fundamentals (CRM) exam is scored on a scale where 700 is required to pass, and the official exam fee is $99 USD.

No formal prerequisites required; however, basic understanding of CRM concepts is recommended

You can confirm the current eligibility requirements on the official MB-910 exam page before you register.

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
Question #1

An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report several issues. What should you use to resolve each issue? To answer, select the appropriate options in the answer are a. NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #2

A company plans to implement Dynamics 365 Field Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

Question #3

A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-gb/learn/modules/get-started-with-dynamics-365-for-customer-service/2-core- components

Question #4

You are investigating the reporting capabilities for Dynamics 365 applications.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #5

A company uses Dynamics 365 Marketing. The company wants an automated solution to test two email designs before launching the entire email campaign.
You need to recommend a solution for the company.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Viewing page 1 out of 33 pages.
Viewing questions 1-5 out of 161 questions.

3%
No help, Full refund!

No help, Full refund!

Pass4cram confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the MB-910 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the Microsoft MB-910 exam.

We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the MB-910 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.

This means that if due to any reason you are not able to pass theactual MB-910 exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.

Microsoft Related Exams

  • MB-910J

    Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)

  • MB-910-Deutsch

    Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version)

  • MB-910

    Microsoft Dynamics 365 Fundamentals (CRM)

Contact US:

Support: Contact now 

Free Demo Download

Over 28240+ Satisfied Customers

What Clients Say About Us

You guys provided me originalMB-910 test that promised me pass it.

Primo Primo       5 star  

Many thank for i passed the MB-910 exam.

Eve Eve       4.5 star  

I definitely recommend MB-910 training braindumps! valid and true. Thank you for the support! I passed today with a good score!

Lucien Lucien       5 star  

I'm in debt of gratitude to Pass4cram's superb study guide that imparted to me lots of knowledge and enabled me to ace MB-910 certification exam.

Camille Camille       4.5 star  

I am Root! After completing my regular studies I had to be a well certified person in my field to get a good job. It was little tricky, I struggled to pass MB-910 exam by studing this dump

Wade Wade       4 star  

When I prepared for MB-910 exam a few months back, I tried many other exam products, but I found your products to be the best.

Carey Carey       4.5 star  

After i successfully finished my exam, all my worries flied away. Thank you for offering so wonderful MB-910 exam materials!

Patrick Patrick       5 star  

Pass4cram MB-910 real questions are my best choice.

Audrey Audrey       5 star  

Guys! You know I hadn't any idea of the certification syllabus. Only I had a bit hand on experience of the Microsoft MB-910 environment.An incredible success in Microsoft MB-910 exam!

Zebulon Zebulon       4.5 star  

Thank you very much! ! !
Thanks for all your help! I also have shared your site with some of my friends, they will visit your site and take the exams that they need now.

Janice Janice       5 star  

After passing the MB-910 exam dumps, I come this time to buy another two exam materials. You can trust this website-Pass4cram!

Bruce Bruce       5 star  

I suggest the pdf exam answers by Pass4cram for the MB-910 exam. Helps a lot in passing the exam with guaranteed good marks. I got 96% marks in the first attempt.

Mandel Mandel       4.5 star  

this MB-910 dump is valid. thanks for your help. Great Products!

Poppy Poppy       4.5 star  

I have searched MB-910 study guide a long time.

Una Una       5 star  

Thank you! This MB-910 study guide has been a great learning tool for me. And thanks again for letting me pass the MB-910 exam test!

Elvis Elvis       4.5 star  

Today I got my MB-910 certification and I am so happy about it. The easy and self-explanatory exam guide of Pass4cram was exceptionally helpful and effective stud High Flying Results

Zora Zora       4 star  

LEAVE A REPLY

Your email address will not be published. Required fields are marked *

Why Choose Pass4cram

Quality and Value

Pass4cram Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all vce.

Tested and Approved

We are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.

Easy to Pass

If you prepare for the exams using our Pass4cram testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.

Try Before Buy

Pass4cram offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.

Our Clients

amazon
centurylink
earthlink
marriot
vodafone
comcast
bofa
charter
vodafone
xfinity
timewarner
verizon

The most valid exam cram is the best study and review material for your upcoming IT exam. With the useful and accurate pass4cram study material, you will pass your exam with a high core.

Latest Valid Exams

Useful Links

Contact Us

Our Working Time: ( GMT 0:00-15:00 )
From Monday to Saturday

Support: Contact now 

If you have any question please leave me your email address, we will reply and send email to you in 12 hours.

Copyright © 2026 Pass4cram NETWORK CO.,LIMITED. All Rights Reserved. All trademarks used are properties of their respective owners. Privacy Policy