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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

1. A company is experiencing an unusual amount of deliveries that are either late or an incorrect quantity.
Which type of system is used to identify and manage this type of problem?

A) FMS (flexible manufacturing system)
B) MRP (material requirements planning)
C) CRP (capacity requirements planning)
D) ERP (enterprise resource planning)

2. Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?

A) A hybrid aggregate plan
B) A chase aggregate plan
C) A modified sales and operations plan
D) A level aggregate plan

3. What is a bottleneck in a flowchart?

A) Multiple storage areas
B) The point where production is evened out
C) The longest task in the process
D) Two stages operating independently

4. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?

A) Enhance competition; understand consumer preferences; maintain communication with operations
B) Review and recommend product changes; satisfy customer needs; open communication
C) Reward employees; motivate staff performance; manage operations planned changes
D) Baseline for managing quality process; investment in preventative costs; budgeting

5. What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

A) Simply organized inventory
B) Respect for people
C) Quality circles
D) Capacity utilization

Solutions: