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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

Nicole manages the global onboarding for new hires at her company.
Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.
What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

A. Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.
B. Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.
C. Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.
D. Email a "How to use Slack guide" to new hires before they start.

Question 2

Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
B. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
C. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
D. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

Question 3

Which TWO statements are true about workflows? (Choose two.)

A. It is not possible to create a custom workflow for your team in fewer than five clicks.
B. It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
C. To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.
D. Workspace Owners and Admins can view all published workflows created by members of their workspaces.

Question 4

What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)

A. It gives organizations more control over their security policies, including password format requirements.
B. It allows employees to use the same login credentials they already use for other applications.
C. It is a standard security feature that is available on all of Slack's paid plans.
D. It allows your organization to control the encryption keys to your users' data within Slack.
E. It replaces the need for your admins to have to set up an identity provider (IdP) for Slack.

Question 5

Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)

A. Reset all members' passwords.
B. Turn on approved apps.
C. Manage single sign-on (SSO) settings.
D. Set message retention policies.

Solutions: