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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?

A. Voicemail Pro with IMS
B. Voicemail Pro with UMS
C. Unified Messaging
D. Outcalling
E. Message Manager

Question 2

A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A. Primary Server IP Address configured on the secondary server
B. License for the secondary VoiceMail Pro Server
C. Backup Server IP Address configured on IP Office
D. Secondary VoiceMail Pro Server installed on the network

Question 3

A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A. System Status
B. Phone Manager
C. System Monitor
D. Call Status
E. Manager TFTP log

Question 4

Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A. Add the required licenses to the second IP Office.
B. Run a modify to the one-X Portal setup and add the second IP Office.
C. Add a LDAP entry using IP Office Manager to the primary IP Office.
D. Restart the one-X Portal service.
E. Add the IP address using one-X Portal CSTA and DSML links.

Question 5

A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A. Open SysMonitor Trace 20091212 140001, and search for 13:12.
B. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
C. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
D. Open SysMonitor Trace 20091212 130001, and search for 13:12.

Solutions: