Avaya 6201.1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Pass 6201.1 Exam Cram

Exam Code: 6201.1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Sep 13, 2026

Q & A: 55 Questions and Answers

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Avaya 6201.1 Exam Syllabus Topics:
SectionObjectives
Topic 1: Integration and System Operations- Avaya Aura integration components
  • 1. Trunking and connectivity basics
    • 2. System Manager and Session Manager interaction
      Topic 2: Contact Center Implementation- Call center configuration
      • 1. Agent and queue configuration
        • 2. Skills-based routing concepts
          Topic 3: Avaya Aura Communication Manager Core Concepts- System architecture and components
          • 1. Call routing and dial plan concepts
            • 2. Communication Manager fundamentals
              Topic 4: Avaya Call Management System (CMS)- CMS administration and reporting
              • 1. User management and permissions
                • 2. CMS Supervisor usage and configuration
                  Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
                  Question #1

                  During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
                  Which vector command failed (causing the Event Type 30) because there was no TTR?

                  • A. collect-digits
                  • B. queue-to
                  • C. converse-on
                  • D. route-to-digits
                  Reveal Solution  Discussion  0

                  Correct Answer: A  🗳️

                  Question #2

                  To configure the eri0 network device on CMS, which set of Solaris files, must be edited?

                  • A. /dev/eri0 and /dev/hostname.eri0
                  • B. /cms/install/net use and /cms/install/netboo.eri0
                  • C. /net/eri0 and/net/netmasks
                  • D. /etc/hostname. Eri0 and /etc/netmasks
                  Reveal Solution  Discussion  0

                  Correct Answer: D  🗳️

                  Question #3

                  Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

                  • A. 135.9.86.54 135.9.86.58
                  • B. 135.9.86.54 135.9.56.56
                  • C. 135.9.86.54 192.168.2.2
                  • D. 192.168.2.3 192.168.2.2
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

                  Question #4

                  Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
                  Which two ways can the agent identify the type of call that being delivered? (Choose two.)

                  • A. by the VDN of Origin announcement before call is delivered
                  • B. by the Skill whisper announcement before call: is delivered
                  • C. by the flashing skill button on the telephone set
                  • D. by the telephone display (a = Originator Name to VDN)
                  Reveal Solution  Discussion  0

                  Correct Answer: A,D  🗳️

                  Explanation: Only visible for Pass4cram members. You can sign-up / login (it's free).

                  Question #5

                  A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

                  • A. It is not necessary far either the reporting adjunct or the switch release to change.
                  • B. Only the reporting adjunct in the switch needs to be changed to R16 CMS.
                  • C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated
                  • D. Only the switch release in the CMS needs to be changed to CM6.
                  Reveal Solution  Discussion  0

                  Correct Answer: C  🗳️

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