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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. A well structured support centre will comprise multiple roles and assist message solving.
Which of the following roles is the primary contact for the SAP Channel Development Manager within the Partner Support Organization?

A) Incident Processor
B) Service Consultant
C) Support Coordinator
D) Sales Executive

2. What does component refer to when creating a message?

A) The component is an attribute that allows a classification from the application perspective.
B) Components are part of data dictionary.
C) Components are part of a report.
D) The component is an attribute used to identify the system.

3. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Using SMSY transaction to create your logical components first, if this is not already done
C) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert
D) Connecting to SAP Service Marketplace and defining your landscape

4. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Send the customer multiple possible solutions even if you have not tested them.
B) Update the customer with the same solution you sent originally until the customer understands that solution.
C) Send customers short answers to avoid confusion.
D) Update the customer with detailed step by step solutions using clear but short sentences.

5. What is contained in an SAP EarlyWatch Alert report? (Choose two)

A) Performance overview
B) Additional recommendations from support consultants
C) User's login and password
D) System configuration

Solutions: