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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A) Task over the incident
B) Respond to the requestor
C) Confirm the incident
D) Forward the incident to the provider

2. From which of the following lists do you add products to the maintenance items?

A) Products from related tickets
B) Product categories
C) Registered products
D) Product list

3. You want to define an automatic field update based on the ABC classification of an account What are the follow-up steps required to set up the workflow? Note: There are 2 correct answers to this question.

A) Select an action
B) Add a condition group
C) Choose a rule type
D) Define a placeholder

4. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate notes entered by a user
B) Translate all buttons
C) Translate extension field labels
D) Translate work center and view labels

5. You need to configure an automated email response to your customer when a service technician is assigned to a ticket. Which actions do you perform is SAP Cloud for Customer? Note: There are 2 correct answer to this question.

A) Configure email channels
B) Set up notification of delegates
C) Build a workflow
D) Define an approval process

Solutions: