ISEB ISEB-ITILF : The Foundation Examination - ITIL®

Exam Code: ISEB-ITILF

Exam Name: The Foundation Examination - ITIL®

Updated: Sep 06, 2026

Q & A: 215 Questions and Answers

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ISEB ISEB-ITILF Exam Syllabus Topics:

Section	Objectives
Topic 1: Technology and Architecture	- Supporting capabilities 1. Technology considerations for service management 2. Automation and supporting tools
Topic 2: Generic Concepts and Definitions	- Core terminology 1. Service assets and configuration items 2. Processes, functions, roles and responsibilities
Topic 3: Selected Processes	- ITIL processes 1. Release and Deployment Management 2. Service Level Management 3. Problem Management 4. Change Management 5. Configuration Management 6. Incident Management
Topic 4: Selected Functions	- Operational functions 1. IT Operations Management 2. Service Desk 3. Application Management 4. Technical Management
Topic 5: Selected Roles	- Roles and responsibilities 1. Process Practitioner 2. Process Owner 3. Process Manager
Topic 6: The ITIL Service Lifecycle	- Lifecycle stages 1. Continual Service Improvement 2. Service Transition 3. Service Design 4. Service Operation 5. Service Strategy
Topic 7: Service Management as a Practice	- Fundamental concepts of service management 1. Service provider and customer relationships 2. Value of IT services
Topic 8: Key Principles and Models	- Management concepts 1. Process model 2. Service lifecycle principles

ISEB The Foundation Examination - ITIL® Sample Questions:

Question 1

Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

A. Service transition
B. Service design
C. Continual service improvement
D. Service operation

Question 2

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service catalogue management
B. Change management
C. Information security management
D. Service asset and configuration management

Question 3

What do customer perceptions and business outcomes help to define?

A. Total cost of ownership (TCO)
B. Governance
C. The value of a service
D. Key performance indicators (KPIs)

Question 4

Which of the following is service transition planning and support NOT responsible for?

A. Coordinating the efforts required to manage multiple simultaneous transitions
B. Prioritizing conflicts for service transition resources
C. Detailed planning of the build and test of individual changes
D. Maintaining policies, standards and models for service transition activities and processes

Question 5

Which of the following is an enabler of best practice?

A. Internal experience
B. Technology
C. Standards
D. Academic research

Solutions:

Question 1
Answer: B

Question 2
Answer: C

Question 3
Answer: C

Question 4
Answer: C

Question 5
Answer: B

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