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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which function or process would provide staff to monitor events in an operations bridge?

A) Request fulfillment
B) IT operations management
C) Technical management
D) Applications management

2. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process

A) 2, 3 and 4 only
B) 1, 2 and 4 only
C) 1, 2 and 3 only
D) All of the above

3. Which one of the following is NOT a characteristic of a process?

A) It is measureable
B) It responds to specific events
C) It delivers specific results
D) It structure an organization

4. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

A) The service owner
B) The customer
C) The IT director
D) The process owner

5. Which of the following is NOT a source of best practice?

A) Internal experience
B) Technology
C) Standards
D) Academic research

Solutions: