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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which guiding principle recommends consideration of the four dimensions in order to make something as effective and as useful as it needs to be?

A) Start where you are
B) Optimize and automate
C) Think and work holistically
D) Focus on value

2. Which practice provides users with a way to get various requests arranged, explained and coordinated?

A) Service desk
B) Relationship management
C) Service level management
D) Continual improvement

3. A good way to apply the ITIL guiding principle 'focus on value' is to:

A) Do less tasks but in a better way with higher quality
B) Understand the whole, but do something
C) Understand why services are used by service consumers
D) Be aware of system complexity

4. How do 'continual improvement registers' help to create value?

A) By monitoring achievement against service level targets
B) By making improvements visible
C) By assigning change authorities for change requests
D) By documenting all improvement ideas in a single place

5. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A) measured
B) managed
C) defined
D) rewarded

Solutions: