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Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Updated: Oct 08, 2026
Q & A: 376 Questions and Answers
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| Section | Objectives |
|---|---|
| ITIL Practices | - General Management Practices - Service Management Practices - Technical Management Practices |
| Key Concepts of Service Management | - Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS) |
| Continual Improvement | |
| Service Value Chain Activities |
Which term relates to service levels aligned with the needs of service consumers?
Correct Answer: B 🗳️
What should be done for every problem?
Correct Answer: D 🗳️
A good way to apply the ITIL guiding principle 'focus on value' is to:
Correct Answer: C 🗳️
Which describes a CORRECT approach to change authorization?
Correct Answer: B 🗳️
Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows
Correct Answer: A 🗳️
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