Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

• A. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
• B. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
• C. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
• D. Schedule of Creameri Ice Cream Co. deliveries and expected delays

Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

• A. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
• B. This is a default setting - members will always get a warning when using @channel, @here or
  @everyone in any channel with at least six members.
• C. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
• D. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.

Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

• A. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
• B. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
• C. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
• D. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.

Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

• A. Set up only SCIM before launch. SSO can be set up after launch.
• B. Set up only SSO before launch and evaluate if SCIM is necessary after launch.
• C. Set up only SSO ahead of launch.
• D. Set up both SSO and SCIM before launch.

Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

• A. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
• B. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
• C. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
• D. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.