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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
B) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
C) Request teammates to share their updates in the project channel.
D) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.

2. During the discovery call with your client you learn that they do a lot of cross functional collaboration, are trying to eliminate as many communication barriers as possible, and work with many external partners.
Taking these factors into consideration, what basic grid design would you recommend for your client?

A) Two workspaces - a general global workspace and an external workspace
B) One global workspace for all collaboration
C) Two workspaces - a general global workspace and a social workspace
D) Three workspaces - a general global workspace, an external workspace and a social workspace

3. You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A) Update both user emails to match the email used for SSO.
B) Make this user a multi-channel guest.
C) Deactivate one of the accounts to remove the conflict.
D) Change one of the usernames so they are not duplicated.

4. You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A) Enable multi-workspace channels.
B) Ensure all workspaces are created out of necessity.
C) Design with future growth as a key consideration.
D) Follow the 80/20 rule working in a primary workspace versus additional workspaces.

5. You are a consultant working with an Enterprise Grid plan client. Your client's Slack Org Admin wants to derive insights for governing Slack as their business grows and matures.
What is the primary tool for Org Admins to monitor and ensure that Slack is driving value?

A) SCIM analytics dashboard
B) Member analytics dashboard
C) Org-level analytics dashboard
D) Slack's analytics Web APIs

Solutions: