What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)

• A. Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
• B. Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
• C. Configure the Survey DN, CT and associate with the Survey routing script.
• D. Set "user.microapp.isPostCallSurvey'' to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
• E. Set \iser.microapp.isPostCallSurvev' to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.

What are two conditions in which PCS legs get invoked? (Choose two.)

• A. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the END node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.
• B. The correct call route is configured through the Call Manager server.
• C. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is checked.
• D. If Router Re-query is misconfigured and the Ring-No-Answer timeout expires, the caller is still transferred to the Post Call Survey DN. This can occur if a Queue node is used and Enable target re-query is not checked.
• E. The Post Call Survey DN is called if the Unified CVP has received at least one CONNECT message from CCE (either from the VRU leg or the Agent's leg). Use the Release node in the CCE routing script if the Post Call Survey is not required for the calls disconnected from the IVR.

How is Mobile Agent implemented?

• A. Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected
• B. Local CTI Port is good enough for logged-in Mobile Agent and full functionality.
• C. iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.
• D. Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

Which two ways are Finesse gadgets deployed? (Choose two.)

• A. The file permissions only need to set for Read for Public Permissions.
• B. The 3rdpartyqadqet password and the file upload must be hosted on a separate server.
• C. supporting gadgets must be accessible by both the Agent PC and the Finesse Server.
• D. Finesse Gadgets must be uploaded only to the the hostrimary Finesse Server.
• E. Finesse Administration changes require a new login or Reset Layout in order to access changes.

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

• A. It invokes a comprehensive application in the Virtual Voice Browser.
• B. The WB will ask the ICM script for instruction.
• C. The WB will drop the call.
• D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB
• E. The WB will check if a media server is set up or not.