[Apr 17, 2024] Valid 33160X Test Answers & 33160X Exam PDF
Valid Avaya ACSS 33160X Dumps Ensure Your Passing
Avaya 33160X certification exam is specifically designed to test the knowledge of professionals in the latest workforce engagement support solutions. 33160X exam covers topics such as scheduling, forecasting, adherence, and real-time monitoring. All of these topics are essential for delivering efficient and effective customer service, which is increasingly important in today's highly competitive market.
NEW QUESTION # 10
When running backups in Avaya Workforce Engagement, what must be used to execute this task?
- A. Management Service Account
- B. Installation Account
- C. Maintenance Account
- D. Database Management Service Account
Answer: C
Explanation:
Explanation
The Maintenance Account is used to run backups in Avaya Workforce Engagement. The Maintenance Account is a special account that is created during installation and is used for maintenance tasks, such as backup and restore, database management, and license activation1.
NEW QUESTION # 11
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
- A. Set up the server, Including VM settings, NICs and disks
- B. Verify the server using the SR validation
- C. Install WFO software and any required hotfixes
- D. Configure the recorder server roles
Answer: A
Explanation:
Explanation
According to the Avaya Contact Recorder Installation Guide, setting up the server, including VM settings, NICs and disks, is the customer's responsibility when preparing to setup an Avaya Contact Recorder Advanced (ACRA). The customer must ensure that the server meets the minimum hardware and software requirements for installing ACRA, such as CPU, memory, disk space, operating system, network interface cards, etc. The customer must also configure the server settings according to the best practices and recommendations provided by Avaya Workforce Engagement Support. References: Avaya Contact Recorder Installation Guide
NEW QUESTION # 12
The technician is configuring the screen recording in an Avaya Contact recorder Advanced(ACRA)environment What is the first step for setting up the screen recording process?
- A. Create a LAN Data Source
- B. Create Workgroups andworkstations
- C. Create a Member Group
- D. Add Employee IDs
Answer: B
Explanation:
Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, the first step for setting up the screen recording process in an Avaya Contact Recorder Advanced (ACRA) environment is to create Workgroups and workstations. Workgroups are logical entities that group workstations together for management purposes. Workstations are physical or virtual machines that run the Avaya Contact Recording Desktop (CRD)application, which captures the screen activity of the agents. The administrator can create Workgroups and workstations using the Administration interface of ACRA, and assign them to Member Groups, which define the type and schedule of recording for each workstation. References: Avaya Contact Recorder Configuration and Administration Guide
NEW QUESTION # 13
In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?
- A. Integration Service Status
- B. Recorder Status Summary
- C. Capture Status
- D. Configuration Checker
Answer: C
Explanation:
Explanation
According to the Avaya Contact Recorder Administration Guide, the Capture Status tool is a web-based application that provides information related to the configuration of Avaya Contact Recorder Advanced (ACRA), such as adapters, data sources, recording rules, and real time monitors. The Capture Status tool can be used for troubleshooting andmonitoring the recording system. The tool can display the status of each component, such as online, offline, or error. The tool can also show the details of each component, such as name, type, IP address, port, version, and configuration. The tool can also provide logs and statistics for each component, such as number of calls recorded, number of errors encountered, and number of active channels. References: Avaya Contact Recorder Administration Guide
NEW QUESTION # 14
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?
- A. You so not have network connectivity to the Application Server.
- B. You are using the wrong URL.
- C. You are using Internet explorer 11.
- D. You have the pop-up blocker turned on.
Answer: C
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, one of the possible causes for Internet Explorer closing with no error when trying to log into the Enterprise Manager for the Application Server is that the browser version is Internet Explorer 11. Internet Explorer 11 is not supported by Avaya Workforce Engagement, and it may cause compatibility issues or unexpected behaviors. The supported browsers for Avaya Workforce Engagement are Internet Explorer 10, Google Chrome, Mozilla Firefox, and Microsoft Edge. References: Avaya Workforce Optimization Select Installation Guide
NEW QUESTION # 15
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)
- A. Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
- B. Install the Avaya Workforce Engagement base software,followedby the HFR Package.
- C. Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
- D. Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
Answer: B,C
Explanation:
Explanation
A slipstream installation is a process of installing the Avaya Workforce Engagement base software and the latest update package in one step. This reduces the installation time and simplifies the process. The HFR package is a hotfix rollup package that contains fixes for known issues and enhancements. The HFR package must be installed after the WFO update package to ensure that the system is up to date and stable. References:
Avaya Workforce Engagement Installation Guide, page 141
Avaya Workforce Engagement Release Notes, page 42
NEW QUESTION # 16
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?
- A. Create roles
- B. Create Organizations and groups
- C. Manage entities withassignmentmanager
- D. Create users
Answer: B
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the first step in the administration workflow is to create Organizations and groups. Organizations and groups are logical entities that represent the structure and hierarchy of the contact center. They are used to organize users, agents, extensions, channels, and other resources in the system. The administrator can create multiple levels of Organizations and groups, and assign permissions and settings to each level. Creating Organizations and groups helps to simplify administration tasks and reporting functions. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 17
Where can an Avaya Workforce Engagement administrator see all user changes in its administrative pages?
- A. The user log
- B. The alarm status
- C. The installer log
- D. The Audit viewer
Answer: D
Explanation:
Explanation
The Audit Viewer is where an Avaya Workforce Engagement administrator can see all user changes in its administrative pages. The Audit Viewer is a tool that records and displays all the actions performed by users in the system, such as logging in, changing settings, creating schedules, and so on2. The Audit Viewer can help administrators monitor user activity, troubleshoot issues, and ensure compliance2.
NEW QUESTION # 18
The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)
- A. It requires both the License Reference number (LRN) and license registration key
- B. The license site requires the license registration key and Avaya Purchase Order (APO) number
- C. It provides Access to veinte.com/wfo to activate the license.
- D. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
- E. In case of multiple servers, it is just one XML license file.
Answer: A,B,E
Explanation:
Explanation
The license activation process for Avaya Workforce Engagement requires the following steps2:
Selecting the entitlements to activate. This can be done by providing the license registration key and Avaya Purchase Order (APO) number, or by using the activation search that displays from the Activation menu.
Selecting the machine to activate the entitlements on. This can be done by selecting an existing machine or creating a new one.
Confirming and completing the activation. This involves accepting the terms and conditions, providing notes, sending the certificate or upgrade request, and viewing the summary and certificate information.
The license site generates an XML license file that contains all the activated entitlements for the selected machine. In case of multiple servers, it is just one XML license file that needs to be copied to each server.
NEW QUESTION # 19
You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
- A. Central Archive
- B. Archive database
- C. Content Server
- D. Interaction Applications
Answer: B
Explanation:
Explanation
The Archive Database server role provides all access to the Archive Database. The Archive Database is a SQL Server database that stores the metadata of the recordings, such as call details, agent information, quality scores, and encryption keys. The Archive Database server role must be assigned to a server that has SQL Server installed and configured. The Archive Database server role can be assigned to a standalone server or to a server that also has other roles, such as Central Archive or Quality Monitoring3 References: 3: Avaya Workforce Engagement Support - Archive Configuration Guide, page 8-94
NEW QUESTION # 20
Which three Avaya Workforce Engagement maintenance tasks should be completed in a daily or weekly basis? (choose three).
- A. Consider loading trends.
- B. Perform Database backups
- C. Check active alarms
- D. Check data fragmentation
- E. Confirm Services are running
Answer: B,C,E
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the following are some of the maintenance tasks that should be completed on a daily or weekly basis:
B: Check active alarms. The administrator should monitor the health status of the servers and services in the Avaya Workforce Engagement system and check for any active alarms that indicate critical or major issues. The administrator can use Enterprise Manager to view the alarms and their details, such as severity, description, time, and resolution steps. The administrator should resolve the alarms as soon as possible to avoid any impact on the system performance or functionality.
C: Confirm Services are running. The administrator should verify that all the services and components that are required for the Avaya Workforce Engagement system are running properly on each server. The administrator can use Enterprise Manager to view the status of each service and component, such as online, offline, orerror. The administrator should restart any service or component that is not running or has an error status.
D: Perform Database backups. The administrator should perform regular backups of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. The administrator can use Enterprise Manager to schedule and manage the database backups, as well as restore them in case of a disaster recovery scenario.
The statements A and E are incorrect because:
A: Consider loading trends. This is not a maintenance task that should be completed on a daily or weekly basis, but rather a planning task that should be done before installing or scaling the Avaya Workforce Engagement system. The administrator should consider the loading trends of the contact center, such as the number of agents, channels, interactions, evaluations, etc., and determine the optimal deployment level and server configuration for the system.
E: Check data fragmentation. This is not a maintenance task that should be completed on a daily or weekly basis, but rather an optimization task that should be done periodically or when needed. The administrator should check the data fragmentation of the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Data fragmentation occurs when data is stored in non-contiguous blocks on the disk, which can affect the performance and efficiency of the database operations. The administrator can use Enterprise Manager to analyze and defragment the databases to improve their performance. References: Avaya Workforce Optimization Select Administration Guide
NEW QUESTION # 21
In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)
- A. Firewall configuration
- B. SSL certificates preparation
- C. Antivirus installation
- D. SR tool software installation
- E. Prepare SSRS for reports ingestion.
Answer: A,B,C
Explanation:
Explanation
According to the Avaya Workforce Engagement Installation Guide, some procedures are the customer's responsibility before installing or upgrading the software. These procedures include:
Firewall configuration: The customer must ensure that the firewall rules allow communication between the servers and clients in the domain, as well as external services such as email, NTP, and DNS. The customer must also open specific ports for different components of the Avaya Workforce Engagement solution, such as recording, playback, database, and web services. The installation guide provides a list of ports that need to be opened for each component.
SSL certificates preparation: The customer must prepare and install SSL certificates for securing the communication between the servers and clients in the domain. The customer can use self-signed certificates or certificates issued by a trusted certificate authority (CA). The installation guide provides instructions on how to generate and install SSL certificates for different components of the Avaya Workforce Engagement solution, such as recording server, application server, web server, and database server.
Antivirus installation: The customer must install and configure an antivirus software on each server in the domain to protect the system from malware and viruses. The customer must also exclude certain folders and processes from antivirus scanning to avoid performance issues or conflicts with the Avaya Workforce Engagement software. The installation guide provides a list of folders and processes that need to be excluded from antivirus scanning for each component of the Avaya Workforce Engagement solution.
The other two procedures, SR tool software installation and SSRS preparation for reports ingestion, are not the customer's responsibility, but rather part of the installation or upgrade process performed by the technician or administrator. References: : Avaya Workforce Engagement Installation Guide, pages 17-28, sections
"Prerequisites" and "Preparing for installation or upgrade"
NEW QUESTION # 22
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
- A. User access is through the system Management desktop applications
- B. It is browser-based interface
- C. It eliminates duplicate configuration if shares data
- D. It allows application-level functionality configuration
Answer: B,D
Explanation:
Explanation
Enterprise Manager (EM) is a browser-based interface that provides centralized administration and management of the Avaya Workforce Engagement suite. It allows application-level functionality configuration, such as recording rules, quality monitoring forms, and coaching assignments. It also eliminates duplicate configuration and shares data across applications, such as users, groups, and schedules. User access is not through the system Management desktop applications, but through the web browser. EM also provides system-level configuration and monitoring, such as license management, backup and restore, and system health. References:
Avaya Workforce Optimization
Avaya Workforce Engagement Installation Guide
NEW QUESTION # 23
Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)
- A. The server is located in the desktop zone
- B. SQL Server must be installed on this server
- C. The same hardware can be used for multiple severs
- D. The server can be hosted on several diferent hardware types
- E. Two or more physical servers can have the same installed platform
Answer: B,D,E
Explanation:
Explanation
B: SQL Server must be installed on this server. This is true because the Avaya Workforce Engagement server definition includes the Archive Database, which requires SQL Server to store the metadata of the recordings3 C: Two or more physical servers can have the same installed platform. This is true because the Avaya Workforce Engagement server definition allows for multiple servers to have the same platform installed, such as Recorder, Central Archive, or Quality Monitoring. This enables scalability and redundancy for the system4 E: The server can be hosted on several different hardware types. This is true because the Avaya Workforce Engagement server definition supports various hardware types, such as Dell PowerEdge, HP ProLiant, or VMware virtual machines. The hardware requirements depend on the platform and the number of channels to be recorded5 References: 3: Avaya Workforce Engagement Support - Installation Guide, page 136 4: Avaya Workforce Engagement Support - Installation Guide, page 146 5: Avaya Workforce Engagement Support - Installation Guide, page 15-166
NEW QUESTION # 24
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. The password can be changed after the installation
- B. The account must be defined within a workgroup
- C. It is allowed to change the username after initial installation.
- D. The account cannot be the same as the Management Service account
Answer: A,D
Explanation:
Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the database management Service account is a domain account that is used to access and manage the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Some of the statements that are true about this account are:
A: The account cannot be the same as the Management Service account. The Management Service account is another domain account that is used to install and runthe Framework services and components on each server in the Framework domain. The database management Service account and the Management Service account must be different accounts, as they have different roles and permissions in the system.
B: The password can be changed after the installation. The password for the database management Service account can be changed after the installation, as long as it meets the password policy requirements and it is updated in all relevant places in the system, such as Enterprise Manager, SQL Server Configuration Manager, SQL Server Management Studio, etc.
The statements C and D are incorrect because:
C: It is allowed to change the username after initial installation. This is not true, as changing the username for the database management Service account after initial installation is not supported or recommended by Avaya Workforce Engagement Support1. Changing the username may cause errors or issues with accessing or managing the databases.
D: The account must be defined within a workgroup. This is not true, as the account must be defined within a domain, not a workgroup2. A domain is a network environment that uses Active Directory to manage users, groups, computers, and resources across multiple servers. A workgroup is a network environment that does not use Active Directory, but rather local accounts and groups on each server.
References: Avaya Workforce Optimization Select Installation Guide, Avaya Workforce Engagement Support, Avaya Workforce Optimization Select Planning Guide
NEW QUESTION # 25
A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
- A. Side-by side or hardware reuse migration to R20.x
- B. Two step upgrade process, to V15.1 first, then to R20.x
- C. Side-by side upgrade to R20.x in Windows 2016
- D. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
Answer: B
Explanation:
Explanation
The upgrade path from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X is a two step upgrade process, to V15.1 first, then to R20.X. This is because WFO Vll is not compatible with Windows Server 2016, which is required for R20.X. Therefore, the first step is to upgrade WFO Vll to V15.1 on Windows Server 2012 R2, and then the second step is to upgrade V15.1 to R20.X on Windows Server 2016.
This upgrade path applies to both side-by-side and hardware reuse migration scenarios. The other options are not valid upgrade paths for WFO Vll to R20.X.
Avaya Workforce Engagement Installation Guide
[Avaya Workforce Engagement Upgrade Guide]
NEW QUESTION # 26
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Avaya 33160X exam covers a range of topics related to Avaya Workforce Engagement Support, including the installation and configuration of Avaya Workforce Engagement components, the troubleshooting of Avaya Workforce Engagement solutions, and the support of Avaya Workforce Engagement solutions in a customer environment. 33160X exam also covers the integration of Avaya Workforce Engagement components with other Avaya solutions, such as Avaya Aura Communication Manager, and the management of Avaya Workforce Engagement components using Avaya Aura System Manager.
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