[Dec-2021] Salesforce Field-Service-Lightning-Consultant Official Cert Guide PDF
Exam Field-Service-Lightning-Consultant: Salesforce Certified Field Service Lightning Consultant - Pass4cram
Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
NEW QUESTION 112
Universal Containers wants to track how much time each Technician is actively working each day. Which two data elements should be captured in order to calculate percentage of time spend actively working.
- A. Technician work orders completed
- B. Technician hours per day.
- C. Technician hours traveling
- D. Technician hours at client location.
Answer: B,D
NEW QUESTION 113
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create aproduct request and a product request line item.
- B. Create a shipment and a product request line item.
- C. Create a product consumed and a product request line item.
- D. Create a work order line item and a product request line item.
Answer: A
NEW QUESTION 114
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?
- A. Each account will have a service appointment that will represent the work to be done at customer site
- B. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
- C. Each asset will have a service appointment that will represent work order needed each machine
- D. Work order will have multiple service appointments. Each service appointment will be linked to the asset
Answer: B
NEW QUESTION 115
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize the standard Price Book with pricing rules applied.
- D. Utilize a custom Price Book with pricing rules applied.
Answer: A
NEW QUESTION 116
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.
- A. Publish pre-release documentation on the Customer Community.
- B. Increase training to Field Service Technicians
- C. Publish training documentation in a closed chatter group.
- D. Increase training to Sales Representatives.
Answer: A,B
NEW QUESTION 117
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose 2 answers
- A. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- B. Create the work skills using Setup. Manually assign the skills to Service Resources.
- C. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources.
Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION 118
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
- A. Entitlement Plan
- B. Maintenance Plan
- C. Product Item
- D. Assets
Answer: C
NEW QUESTION 119
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?
- A. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
- B. Create a custom mobile app that syncs articles based on Service Appointment assignments.
- C. Use Work Types to assign associated Articles to Work Orders.
- D. Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.
Answer: C
NEW QUESTION 120
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
- B. Create one Service Appointment and schedule it to two different Resources.
- C. Create two Service Appointments and schedule them to the same Resource.
- D. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
Answer: A
NEW QUESTION 121
Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?
- A. Select Sort by Average Utilization on the Resources Tab.
- B. Select Hours, Absences and Overtime on the Utilization Tab.
- C. Select Date Resolution on the Hours Tab.
- D. Select Travel Time and Breaks as skills on the Skills Tab.
Answer: A
NEW QUESTION 122
optimization for the Midwest is set to automatically run each night for the next three days. The dispatcher has noticed that the optimizer is leaving many service appointments unscheduled and has asked the consultant to troubleshoot the issue.
The consultant noticed that the optimization service run time per service appointment is set to low in field service settings.
Which two conditions should make the consultant consider setting the optimizer too?
high?
Choose 2 answers
- A. The scheduling policy used field is blank
- B. Most service appointment have the same priority
- C. The scheduling policy is producing too many candidates that qualify for each service appointment
- D. The calculate travel and breaks field service setting is disabled for the service resource availability work rule.
Answer: B,C
NEW QUESTION 123
Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?
- A. Automatically schedule unscheduled services to available Resources.
- B. Automatically change the status to Dispatched of all Service Appointments.
- C. Automatically Dispatch Service Appointments using Drip Feed.
- D. Automatically run Optimization Background Job every hour.
Answer: C
NEW QUESTION 124
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
- A. Creating entitlements for work orders requires a custom lightning component.
- B. Creating milestones for work orders requires an entitlement for case.
- C. Creating milestone trackers requires a custom lightning component.
- D. Creating entitlements for cases and work orders must be separated.
Answer: D
NEW QUESTION 125
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Add the Maximum Travel From Home Work Rule.
- B. Remove the Match Location Work Rule.
- C. Remove the ASAP Service Objective.
- D. Give the Minimize Travel Service Objective the highest weight.
Answer: D
NEW QUESTION 126
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?
- A. Define start after finish and same day dependencies
- B. Define start after finish dependencies
- C. Define same resource and start dependencies
- D. Define a same start dependency
Answer: A
NEW QUESTION 127
Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?
- A. All Work Order Line items inherit the required Skills for the associated Asset.
- B. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.
- C. Work Order Line Items require a Case for the field technician to perform the work.
- D. Work Order Line Items require a Service Appointment for a field technician to perform the work.
Answer: D
NEW QUESTION 128
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
- A. TheDue Date of the Service Appointment
- B. When Service Resources are available for work
- C. The Maintenance Plan for the Account
- D. The Time Slots for Appointment Booking
Answer: B,D
NEW QUESTION 129
\ when the universal container UC technician installed a product at a customer site the technician must perform all future work for that customer Which process should the consultant use to meet the requirements?
- A. Add the resources as a required resource on the account
- B. Add the resources as a required resource on the work order
- C. Add the resources as a required resource on the contact
- D. Add the resources as a required resource on the asset
Answer: A
NEW QUESTION 130
one of the universal container customers allow maintenance only between 12:00 noon to 1:00 pm On which object should a consultant set operating Hours to meet this requirement?
- A. Service territories
- B. Account
- C. Service territory number
- D. Service appointment
Answer: B
NEW QUESTION 131
universal container provides installation services for each of its products. Each product requires different number of times, and a different sets of installation tasks How should a consultant configure field service lightning to support this service
- A. Use the work type to define the installation services for each product- use work order to track work for each customer - use service appointment to assign the work
- B. Use work order to define the installation services for each product use work type to each work - use work type to track work for each customer - use service appointment
- C. Use service appointment to define the installation services for each product - use work order to track order for each customer use task to assign the work
- D. Use cases to define the installation services for each product - use service appointment to track the work for each customer- use work order to assign the work
Answer: A
Explanation:
to assign the work
NEW QUESTION 132
A Field Service Technician wants the ability to view a list of currently available parts on another Technician's truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?
- A. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
- B. Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.
- C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
- D. Build a solution to view the Technician's truck stock and create a custom process to request transfer to stock.
Answer: B
NEW QUESTION 133
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, update record, sync device, capture signature.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Capture signature, sync device, update record, deliver Service Report.
- D. Deliver Service Report, capture signature, update records, sync device.
Answer: B
NEW QUESTION 134
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