Salesforce Salesforce-Loyalty-Management Deluxe Study Guide with Online Test Engine
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NEW QUESTION # 17
Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?
- A. Data Pipelines Base User
- B. Loyalty Analytics admin
- C. CLAAnalytics Base Admin
- D. Rule Engine Designer
Answer: A
NEW QUESTION # 18
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- C. Use standard Order Lookup on the Loyalty Ledger object
- D. Use the standard Order Lookup of the Transaction Journal Object
Answer: D
NEW QUESTION # 19
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2024
B, March 31 2024 - B. December 31, 2023
- C. March 16, 2020.
Answer: C
NEW QUESTION # 20
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To create unified profile from multiple source of truth and build a golden record.
- B. To be able to send personalized marketing emails in batches.
- C. To offer promotions in real-time to customers.
- D. To enable the purchasing of products and take payment.
Answer: C
NEW QUESTION # 21
What three types of vouchers can be configured in Loyalty Management?
- A. Discount Percentage
- B. Promo Code
- C. Product or Service
- D. Fixed Value
- E. Gift Card
Answer: A,C,D
NEW QUESTION # 22
What is the most efficient way to automatically reset qualifying points for high volume Loyalty Programs?
- A. Use the out-of-the-box 'Reset Qualifying Points" data processing engine and trigger its execution using, for instance, a Schedule-Triggered Flow.
- B. Create Schedule-Triggered Flow that to be executed every night This flow will scan the expired reset Period at the Group Level and rese the points using the out-of-the-box Reset point flow action
- C. Develop an Apex Time Trigger to scan all Member Currencies and reset Qualifying points every time a reset period has expire
- D. The reset period is defined at the Tier Group level; Loyalty Management will automatically process it every night to ensure efficient point calculation
Answer: A
NEW QUESTION # 23
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Issue a promotion to the member of the mission benefits
- B. Confirm the member is assign to the correct tier and that tier has benefits
- C. Confirm the program and member are in an active status
- D. Adjust points on the member record to trigger member benefits actions
Answer: B
NEW QUESTION # 24
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty membership merge
- B. Resetting tier points
- C. Loyalty member enrollment
- D. Loyalty member profile
Answer: C,D
NEW QUESTION # 25
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = no extension
- B. Tier-model = fixed
- C. Extend Expiration = member enrollment anniversary
- D. Tier-model = anniversary
Answer: A,B
NEW QUESTION # 26
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the Member Service Manager Home Dashboard on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the 'View Member Profile' component on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: B,C
NEW QUESTION # 27
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Schedule-Triggered Flow
- B. Autolaunched Flow (No Trigger)
- C. Evaluation Flow
- D. Screen Flow
Answer: A,C
NEW QUESTION # 28
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- B. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
Answer: C
NEW QUESTION # 29
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: A,B
NEW QUESTION # 30
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: C
NEW QUESTION # 31
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Administrators can analyze up to 25 million rows
- B. Administrators can analyze up to 10 million rows
- C. Rows do not have an analysis limit, only licenses do
- D. Administrators can analyze up to 1 million rows
Answer: B
NEW QUESTION # 32
In which two scenarios should an Administrator use member engagement attributes?
- A. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
- B. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- C. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- D. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
Answer: B,D
NEW QUESTION # 33
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Activate the voucher assignment batch.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Use Issue voucher from the Loyalty Program Member page.
- D. Use the "issue Voucher" flow template.
Answer: C
NEW QUESTION # 34
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