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Avaya Aura® Contact Center Solution Design Sample Questions:

1. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya can deliver what has been promised.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya solution Is technologically better or equivalent to other proposals but less expensive.

2. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored in the Session Manager.
B) It Is anchored In the Media Server.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored In the G450.

3. Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)

A) Remote WebLM server
B) Local WebLM license file
C) Remote license file
D) Standby License Manager

4. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The Avaya solutions and services Avaya could offer
B) The model numbers of the existing contact center equipment
C) The design diagram for discussion with customer
D) The salaries of the executives In the meeting

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

Solutions: