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BBPSD Customer Service Sample Questions:

1. When establishing standards of customer service it is helpful if they are specific, time bound and:

A) Measurable.
B) Realistic.
C) All of the above.
D) Achievable.

2. Which of the following is recognised as a time wasting activity?

A) Making a decision.
B) Being indecisive.
C) Having a to-do list.
D) Being decisive.

3. Frequent interruptions:

A) Help when working with colleagues.
B) Can help you to make the most of your time.
C) Are a common time wasting activity.
D) Help to get a lot of things done at once.

4. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the phone and ask them to ring you later at a more convenient time.
B) Answer the call and deal with it as you know you will eventually have to deal with it.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Ignore the phone call and let it ring.

5. The car maker Henry Ford who said that 'customers could have any colour car they wanted as long as it was black' was operating in a:

A) None of the above.
B) Segmented market.
C) Undifferentiated market.
D) Differentiated market.

Solutions: