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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a quick campaign to announce the launch of a new product
line.
Which of the following can be done with a quick campaign?

A) Create an appointment activity.
B) Associate target products and price lists.
C) Track financial information to determine return on investment (ROI).
D) Create a campaign from a template.

2. Which of the following actions can you perform with articles? (Choose all that apply.)

A) email an article to a contact
B) add an article to a product
C) add an article to a campaign
D) attach an article to a case
E) add a connection to an article

3. You are configuring the Sales module in Microsoft Dynamics CRM 2011.
Which of the following components must be configured before you can add a product to the catalog?

A) discount list
B) currency
C) price list
D) unit group

4. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) One dynamic marketing list can contain accounts, contacts, and leads.
B) You can remove members from a dynamic marketing list by using an Advanced Find query.
C) You can add members to a static marketing list by using an Advanced Find query.
D) You can copy a dynamic marketing list to a static marketing list.
E) Static marketing lists cannot be locked.

5. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members can be added after the list is activated.
C) Marketing list members cannot be qualified until the list is activated and unlocked.
D) Deleting a lead also removes the lead from the marketing list.

Solutions: