Bobahaven has been using Agentforce Service for some time and has recently implemented Agentforce Public Sector to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bobahaven ' s constituent satisfaction with the new system. It is particularly interested in understanding the average time Bobahaven ' s employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bobahaven has not been tracking case duration.
In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

• A. Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.
• B. Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
• C. Public Sector Case Analytics App, leveraging CRM Analytics ' case duration formula
• D. Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.

Which three require set up to configure a License Authorization?

• A. Regulatory Authority
• B. Business Profile
• C. Inspection Type
• D. Regulatory Authorization Type
• E. Business Type

A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.
Working with OmniStudio, which tool can accomplish this declaratively?

• A. MuleSoft Integration
• B. Apex Classes
• C. SOQL Queries
• D. Integration Procedures

The Department of Disaster Assistance would like to enhance its existing grant management experience using the " Grants Management " Public Sector Solution.
What are the correct sequential stages involved in the grant management lifecycle?

• A. Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
• B. Engage, Apply, Plan, Review, Award, Manage and Close Out
• C. Plan, Apply, Engage, Review, Award, Manage and Close Out
• D. Plan, Engage, Apply, Review, Award, Manage and Close Out

A customer wants to define a specific set of three documents that are required for a business application. They want to provide a checklist that is easy for the applicant to know what needs to be uploaded and manage the uploads easily, but they also want to be consistent with requiring these documents for every business application.
What are the three steps required to do this?

• A. Create three Document Checklist Items specifying the required document types tied to the Business License Application
• B. Create a flow automation to auto-associate the published action plan template to new Business License Applications as they are created
• C. Create three Tasks specifying the required document types for the Action Plan Template & Publish It
• D. Create an Action Plan Template with Target Object as Business License Application
• E. Create three Document Checklist Items specifying the required document types for the Action Plan Template & Publish it