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Exam Code: AP-222
Exam Name: Public Sector Solutions Accredited Professional
Updated: Aug 15, 2026
Q & A: 130 Questions and Answers
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| Section | Objectives |
|---|---|
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Data Model and Architecture | - Public sector data model components - Object relationships and configuration principles |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
1. A Public Sector Organization (PSO) has recently deployed Grants Management from Public Sector Solutions within their Salesforce Org and has launched their publicly available Grants Portal. The PSO would like to ensure that they meet their statutory requirements and perform their due diligence, as they now have Organizations registering via their portal. The PSO's statutory and due diligence processes include verifying the details of the Organization as well as requesting, collecting, and storing documentation about the Organization. The PSO would like to track these activities separately, as these processes can be run in parallel. Which feature available in PSS would the Technical Consultant configure to meet the PSO's requirements?
A) An Action Plan Template targeted at Account
B) An Action Plan targeted at Account
C) A Support Process targeted at Account
D) A Path targeted at Account
2. Bohahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application's history and approval must be auditable. What will the technical consultant suggest to Bohahaven as the solution for this requirement?
A) Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
B) Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.
C) Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
D) Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
3. A government agency does not have a universal requirement for storing a grantee's data after a grant has been fully disbursed and closed. Some grantees may ask to have their data maintained if involved in legal proceedings. How can a government agency best comply with the grantee's request for historical data storage while at the same time adhering to the request not to use/process the historical data?
A) Assign the data to a specific public group and make those records inactive
B) Keep the data in Salesforce and make it invisible to the users and system to restrict the processing of the data.
C) Export the grantee's data to retain it. Then, delete their data from Salesforce.
D) Export the grantee's data to retain it.
4. A regulatory agency tracks organizations that own multiple facilities. Individual inspections occur at facilities, while licenses belong to the parent organization. Which data modeling approach is most appropriate?
A) Create separate Contacts for every facility
B) Store both licenses and inspections directly on Person Accounts
C) Relate Facilities to Business Accounts and associate licenses with the Business Account
D) Use Opportunities to represent facilities
5. The City of Snaxboro has been using Public Sector Solutions for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre- built templates. Which tool is recommended to help them achieve this requirement?
A) Salesforce Einstein
B) CRM Analytics for Public Sector
C) Tableau for Public Sector
D) Salesforce Reports & Dashboards
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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