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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.
Which approach should the team use?

A) Business process modeling
B) Jobs to Be Done framework
C) Customer journey mapping

2. A newly formed design team at Cloud Kicks is concerned their work will suffer if they are not better aligned.
Which tool should a strategy designer recommend for the team to begin alignment7

A) Consequence Scanning workshop
B) Team agreement
C) Brainstorm

3. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B) Share associated Objectives & Key with stakeholders to put the vision in a business context.
C) Prototype an aspect of the vision that in interact with the current product and share insights

4. An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer's strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?

A) Create a provocative presentation showing how strategies like these will lead to unhealthy
B) Design a workshop for the team to slow down and think through the potential consequences of
C) Release the project as intended knowing customer feedback will force the concerns to be

5. Cloud Kicks has uncovered a trend in parents and children wearing similar, coordinated fashion. A strategy designer is scoping a project to explore the potential of this opportunity. When should families be invited to co-create with designers?

A) Prototyping
B) Concepting
C) Roadmapping

Solutions: